FAQ's

How long does order processing take?

Most orders are prepared within 1–3 business days before shipment.

How can I track my order?

As soon as your package is shipped, you'll receive a tracking number by email. You can also check your shipment status anytime from the Order Tracking section on our website.

Do you ship internationally?

Yes. We deliver to many countries around the world.

Can I cancel my order?

If your order has not entered processing, we'll do our best to accommodate your request. Please contact us as soon as possible.

What if my package arrives damaged?

Please contact us within 48 hours after delivery and include photos of the package and product so we can review the situation.

I entered the wrong shipping address.

Contact us immediately. If the order has not yet been dispatched, we'll try to update the shipping information.

How do I contact customer support?

Simply send us an email at hippyharbor@outlook.it or call +39 3294906230 during business hours.