Shipping policy
Welcome to Hippy Harbor.
We are committed to providing a reliable shopping experience and keeping customers informed throughout the fulfillment process.
Order Processing
Orders are prepared and processed Monday through Friday.
Most orders are processed within 1–3 business days after payment confirmation.
During periods of increased demand, promotional events or holidays, processing may require additional time. If a significant delay occurs, our support team will contact you whenever necessary.
Orders cannot always be modified or cancelled once preparation has begun.
Shipping Times
Estimated delivery times begin once the order has been dispatched.
Typical delivery estimates are:
- Europe: 5–10 business days
- United Kingdom: 5–10 business days
- United States & Canada: 6–12 business days
- Australia & New Zealand: 7–12 business days
- Other destinations: 7–15 business days
Delivery estimates are not guaranteed and may vary because of customs inspections, weather conditions, carrier delays or other circumstances outside our control.
Shipping Confirmation
Once an order has been shipped, customers receive a shipping confirmation email containing tracking information whenever available.
Tracking updates may require 24–72 hours before becoming visible on the carrier's website.
Customers can also monitor shipment progress through the Order Tracking section available on our website.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is submitted, please contact us immediately.
Once an order has entered the fulfillment process, address changes may no longer be possible.
Returned shipments caused by incorrect or incomplete addresses may require an additional shipping charge before reshipment.
Customs & Import Charges
International shipments may be subject to customs procedures, import duties or local taxes imposed by the destination country.
These charges, when applicable, are the responsibility of the customer.
Delivery Issues
If tracking indicates a delivered package but you have not received it, please first check with:
- household members;
- neighbors;
- your local carrier.
If the issue remains unresolved, contact us and we will gladly assist you in opening an investigation with the shipping carrier.
Lost Packages
A shipment may be considered lost only after confirmation from the shipping carrier or after the carrier's official investigation has been completed.
When appropriate, we will work with the customer to determine the most suitable resolution.
Contact
Hippy Harbor
Via Paolo Amato 13
90138 Palermo (PA)
Italy
Email: hippyharbor@outlook.it
Phone: +39 3294906230